Shipping & Returns
Shipping & Returns
Shipping:
We offer shipping to most locations worldwide. Shipping fees will vary depending on the destination and shipping method chosen at checkout. Please note that international orders may be subject to customs fees, which will be the responsibility of the customer.
Orders will typically be processed within 1-2 business days and shipped out shortly thereafter. Please keep in mind that delivery times may be longer during peak holiday seasons or due to unforeseen circumstances such as weather events.
If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer support team.
Shipping Options:
We offer various shipping options, including standard and expedited shipping. Standard shipping may take 5-7 business days (domestic) or up to 21 business days (international) for delivery, while expedited shipping may take 1-3 business days (domestic) or up to 10 business days (international) for delivery.
Our shipping rates are calculated based on factors such as package weight, destination, and shipping method. You will be able to view the shipping rates for your order at checkout before you finalize your purchase.
Please note that some items may require additional processing time and may not be eligible for expedited shipping. If this is the case, information on estimated shipping times will be provided on the product page.
Tracking:
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
Please note that tracking may not be available for some international shipments due to limitations in the local postal service.
Delivery:
We do our best to ensure that your order is delivered on time. However, please be aware that delivery times may be impacted by unforeseen circumstances such as severe weather, holidays, or customs delays.
If you have any questions or concerns regarding your delivery, please contact our customer support team and we will do our best to assist you.
Thank you for choosing us for your shipping needs!
Returns:
We want you to be completely satisfied with your purchase. That's why we offer a hassle-free returns policy.
If for any reason you're not satisfied with your order, you may return it within 30 days of receiving it for a full refund (excluding shipping fees). To initiate a return, simply contact our customer support team and they will provide you with instructions on how to send your order back.
Please note that the item must be in its original condition and packaging in order to be eligible for a refund. Once we receive the returned item, we will process your refund within 5-7 business days.
If you receive a damaged or defective item, please contact us right away and we will work with you to resolve the issue.
Return Eligibility:
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. Some items, such as perishable goods or personalized products, may not be eligible for returns.
Returns Process:
To initiate a return, please contact our customer support team with your order number and the reason for the return. They will provide you with a return shipping label and instructions on how to send the item back to us.
Please note that the customer is responsible for any shipping costs associated with returning the item, unless the item was damaged or defective upon arrival.
Refunds:
Once we receive your returned item, we will inspect it and notify you via email on the status of your refund. If approved, your refund will be processed within 5-7 business days. The refund will be credited to your original method of payment.
Please note that shipping fees are non-refundable and the customer is responsible for any return shipping costs, unless the item was damaged or defective upon arrival.
Exchanges:
At this time, we do not offer direct exchanges. If you would like to exchange an item, please initiate a return and purchase the new item separately.
Thank you for choosing us for your needs, and please feel free to contact our customer support team should you have any questions or concerns regarding returns.
Send us an email:
ASK US ANYTHING! WE'LL GET BACK TO YOU WITHIN 24-48 HOURS.